Verdict: The Surface Laptop is not a laptop. It’s a glue-filled monstrosity. There is nothing about it that is upgradable or long-lasting, and it literally can’t be opened without destroying it. (Show us the procedure, Microsoft, we’d love to be wrong.)iFixit’s point of view on this is logical, and they’re certainly not alone in wishing for the good old days of user-accessible and user-upgradeable components. But it’s silly to argue that the Surface Laptop is “not a laptop” only because it’s a sealed box. It’s like saying the iPhone is not a phone because it doesn’t have a replaceable battery. Update: Apple’s AirPods got a 0/10 from iFixit. That just goes to show how little correlation there is between iFixit’s concept repairability and whether a product is good or not. I consider AirPods to be Apple’s best new product in years.
iFixit gave the Surface Laptop a 0 out of 10 on their “Repairability Score”. The lowest anything from Apple has ever gotten is a 1, I believe.