United Airlines has had a tumultuous month. A passenger was violently dragged off a plane so the company’s employees could travel instead, a rabbit died inflight, and their advertisement got laughed out of a festival.
The company is attempting to make amends, releasing a set of new policies aimed at “improving customer experience” and taking out a full-page ad in today’s Washington Post.
The ad apologizes for the airline’s recent behavior and stresses how they plan to change:
The ad comes right after the company released a memo on Thursday indicating a litany of things United says it will do to better its business practices.
One bullet point reads, “Law enforcement will not remove customers from a flight and customers will not be required to give up their seat once Continue reading "United Promises Cops Won’t Drag You Off Plane In Full-Page Ad"