In the days after the newsroom shooting in Annapolis, Erica Green made it clear that it was a family emergency, and she would help however she could.
Here’s a script you’re surely familiar with if you’ve ever tried to cancel a subscription to, well, anything:
INT. LIVING ROOM – DAY
On a couch sits CUSTOMER, alcoholic beverage in one hand, smartphone in the other pressed to her ear. CUSTOMER looks steely, resolute, and frustrated, all at once.
Hi. I’d like to cancel my subscription.
The screen splits and on the right, wearing a Bluetooth headset, is CUSTOMER SERVICE REP.
CUSTOMER SERVICE REP
Sorry to hear you’ve been charged again and want to cancel. Are you sure you want to cancel? How about we give you another free week? No? How about we give you another free two weeks? Still no?
The connection drops; CUSTOMER SERVICE REP ghosts. The split screen wipes right, and we dolly in to a tight shot of CUSTOMER, eyes glazed, slowly taking a big gulp of her drink.
A version Continue reading "Thanks to California, a news site (or other business) now has to let you cancel your subscription online"
The review uncovered “significant problems” with remarks that Kevin Cullen made in radio interviews and public appearances after the Boston Marathon bombings in 2013.