Thanks to California, a news site (or other business) now has to let you cancel your subscription online

Here’s a script you’re surely familiar with if you’ve ever tried to cancel a subscription to, well, anything:
FADE IN: INT. LIVING ROOM – DAY On a couch sits CUSTOMER, alcoholic beverage in one hand, smartphone in the other pressed to her ear. CUSTOMER looks steely, resolute, and frustrated, all at once.

CUSTOMER

Hi. I’d like to cancel my subscription.
The screen splits and on the right, wearing a Bluetooth headset, is CUSTOMER SERVICE REP.

CUSTOMER SERVICE REP Sorry to hear you’ve been charged again and want to cancel. Are you sure you want to cancel? How about we give you another free week? No? How about we give you another free two weeks? Still no?

The connection drops; CUSTOMER SERVICE REP ghosts. The split screen wipes right, and we dolly in to a tight shot of CUSTOMER, eyes glazed, slowly taking a big gulp of her drink.

A version

🤦🏻‍♂️
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